HP launches worldwide laptop recall over fire safety fears

HP launches worldwide laptop recall over fire safety fears

HP launches worldwide laptop recall over fire safety fears

The recall stems from the batteries overheating and reportedly creating fire and burn hazards.

It seems the company has learned its lesson since the much-reported case in 2011 in which HP recalled 162,000 battery units. However, please note that the "Battery Safety Mode" is only applicable to HP products affected by this recall. In the case of customers with 5 or more defective batteries, HP has also set up a separate Bulk Validation and Replacement Order process. Therefore the company is providing battery replacement services for free.

The company has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

Being as most of the affected batteries are internal and not user-replaceable, HP has chose to provide users with free battery replacements from its authorised technicians.

HP is in the hot seat again this week with a statement it released detailing a massive recall of roughly 50,000 batteries used in its consumer notebooks.


"Many of these batteries are internal to the system, which means they are not customer replaceable".

The affected devices include ProBook (64x G2 and G3 series, 65x G2 and G3 series), ZBook (17 G3, 17 G4, and "Studio" G3), x360 310 G2, Pavilion x360, Envy m6 models. HP has provided a utility for checking [Note: this is a link that downloads an executable for then testing tool] if your battery is affected.

HP has issued a battery recall notice for a number of its laptops and mobile workstations sold over the last two years due to concerns that the battery inside these machines could be unsafe and a fire hazard. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode".

'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. This mode will discharge the battery and prevent it from being recharged until the battery is replaced.

"During the reboot process, an option will be presented to enable Battery Safety Mode". While in "Battery Safety Mode", the laptops can still function safely while connected to an HP power adaptor.

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