BB&T reports outages in ATM services, digital banking

BB&T reports outages in ATM services, digital banking

BB&T reports outages in ATM services, digital banking

Spokesman Brian Davis said Friday that automated Phone24 service and automated teller machines are now available from the North Carolina-based bank.

Customers can still use their BB&T debit, credit and prepaid cards.

ATMs and phone services were brought back online before 11:30 a.m. Friday, the bank said in a statement to WRAL News.

"Customer frustration and anger appears to be growing by the hour on social media, as the bank vaguely blamed "an equipment malfunction in one of its data centers" for the outage".


The outage, which was first reported Thursday, affected the bank's online banking, mobile banking app and ATM services.

The company said if anyone has incurred fees "directly related to this outage", the bank will waive or reimburse them. No word on how long it would take to fix the issue and restore service. Thank you so much for your continued patience.

At this time, BB&T says they have no reason to believe this issue is related to cyber security. We will continue to provide updates here and on http://BBT.com, ”; the company said in a tweet. It's also a Fortune 500 company and one of the largest banks in the US, with its website boasting "over 2,000 financial centers in 15 states and Washington, D.C".

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