MacBooks' Design Flaws Cause Apple A Lawsuit

MacBooks' Design Flaws Cause Apple A Lawsuit

MacBooks' Design Flaws Cause Apple A Lawsuit

Apple introduced the butterfly mechanism with its 12-inch MacBook in 2015 with Phil Schiller advertising the new low-profile switches as both more responsive (four times more) and robust than traditional scissor-type components.

Unfortunately for Apple, the curious case of the failing MacBook Pro and MacBook keyboards is refusing to go away. According to the class action lawsuit, Apple apparently knew of the flaws before or at the keyboard's launch, but did not take any action.

On May 11, a class-action lawsuit was filed in Northern California's U.S. District Court against Apple. It's gone through a couple of iterations, but failure rates have skyrocketed and MacBook Pro users claim that all of them are at risk of breaking or becoming stuck due to their innate fragility.

The lawsuit alleges that Apple knew of the defect either before or at the time it started selling new machines equipped with it in 2015. "[Apple should] return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops". Just a small speck of dust or debris can cause problems, apparently.

We'll have to wait and see what Apple's response is, but the keyboard controversy threatens to put people off buying a new MacBook or MacBook Pro - not something Apple CEO Tim Cook and his colleagues will be pleased about.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units. Apple chose to design its keyboard in such a way that to replace it, one would also have to replace the upper panel and several attached components.

Apple has yet to officially respond to the lawsuit and they have also to acknowledge what could be the reason behind the flaw.

The keyboard on a MacBook Pro with a touch bar.

When a user reports a faulty keyboard, they can bring it to an Apple Store for fix.

In June, Apple posted how to clean the keyboard using a can of compressed air.

Consumers then launched an online petition demanding that Apple recall all of the MacBook Pro laptops since late 2016, and replace the keyboards.

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